EFFECTIVE DATE: January 21, 2021
These General Terms and Conditions (hereinafter: GTC) define the rights and obligations of Sillabusz Consulting Kft. (hereinafter: Service Provider) and the Customer (hereinafter: Customer) using the electronic commerce services provided by the Service Provider through the website travellingfoxdesign.hu (hereinafter collectively referred to as the Parties).
The GTC applies to all legal transactions and services that take place through the website travellingfoxdesign.hu regardless of whether the fulfillment is carried out by the Service Provider or its contributor from Hungary or abroad.
Service Provider Information:
- Name: Sillabusz Consulting Kft.
- Registered office and mailing address: 1012 Budapest, Vérmező út 8.
- Company registration number: 01 09 956736
- Tax number: 23179873141
- Customer service: see details in 1.7
- Email: travellingfoxdesign@gmail.com
1. GENERAL INFORMATION, CONTRACT FORMATION BETWEEN THE PARTIES
1.1. These GTC apply to all electronic commerce services provided in Hungary that are carried out through the online store located at travellingfoxdesign.hu (hereinafter: Website, Webshop).
In addition, the GTC applies to all commercial transactions in Hungary concluded between the Parties as defined in this contract. Travelling Fox Design Purchases made in the Travelling Fox Design Webshop are governed by Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society ("Elkertv.").
1.2. Travelling Fox Design Purchases in the Travelling Fox Design Webshop can be made by placing an electronic order in accordance with the provisions of this GTC.
1.3. Most services of the Travelling Fox Design Webshop are available to all users without registration. Some services, however, require registration (and then login), which is available to anyone according to the terms set forth in this GTC.
1.4. After placing the order, the contract can be freely modified or cancelled until fulfillment without any consequences. This can be done via phone or email.
A contract concluded in Hungarian between the Parties upon the purchase of goods is considered a written contract. The Service Provider registers and stores it for 5 years from the date of its conclusion.
1.5. The language of the contract is Hungarian.
1.6. The Service Provider does not submit to any provisions of a code of conduct.
1.7. Customer service availability:
• Opening hours: Monday to Friday 09:00 – 17:00
• Website: travellingfoxdesign.hu
• E-mail: travellingfoxdesign@gmail.com
2. REGISTRATION
2.1. Registration can be carried out under the "Registration" menu on the homepage by filling out the form found there, which consists of two parts.
An initial data request (username of choice, valid email address, and password) is followed by a more detailed personal form accessed via a link sent by email to validate the registration. This can be completed even before placing an order.
By registering on the Website, the Customer declares that they have read and accepted the terms of this GTC and the Privacy Policy published on the Website, and consent to the data processing as outlined therein.
2.2. The Service Provider bears no responsibility for delivery delays or other issues caused by incorrect or inaccurate data provided by the Customer.
The Service Provider is not liable for damages resulting from the Customer forgetting their password or if it becomes accessible to unauthorized parties for any reason not attributable to the Service Provider. Each registration is treated as a separate legal entity.
Previously recorded data can be changed after login via the "Personal Settings" menu, which may also affect active orders.
The Service Provider is not liable for any damage resulting from data changes made by the Customer.
3. ORDER PROCESS
3.1. Essential features, properties, and usage instructions for the products can be found on the product information page. The actual detailed features are included in the user manual provided with the product.
Fulfillment is considered contractually compliant if the product has more favorable characteristics than those described on the website or in the manual.
If you have questions about the product before purchasing, customer service is available. Where required by law, user manuals are provided with the product.
If the manual is accidentally missing, notify customer service before using the product, and it will be replaced.
If you need more information than provided on the website about any product's quality, basic characteristics, usage, or usability, please contact customer service at the details listed in section 1.7.
3.2. The price is always indicated next to the selected product and includes VAT unless stated otherwise.
Product prices do not include delivery costs unless otherwise stated on the final checkout page.
3.3. The Service Provider reserves the right to change product prices, which become effective upon publication on the Website. This does not affect the price of already ordered products.
Price changes do not affect the purchase price of already ordered products. We cannot refund any price difference if there is a price reduction between the time of payment and receipt of the product.
The security check of online payments may take a minimum of 24 hours; product receipt is only possible after that.
3.4. If, despite all due diligence, an incorrect price is displayed on the Website—especially one that is obviously incorrect, significantly different from the generally accepted or estimated price of the product, or one that appears due to a system error such as “0” or “1” HUF—the Service Provider is not obliged to deliver the product at the incorrect price. Instead, the correct price may be offered, and the Customer may cancel the order based on that.
Product images on the website are for illustration only and may differ from the actual product.
3.5. Orders can be placed by both registered and unregistered users; however, all required fields related to Customer data must be filled out completely. (Incorrect or incomplete fields will generate an error message.)
The Service Provider is not liable for any delivery delay or error caused by incorrect or inaccurate order data provided by the Customer.
Products can be added to the cart by clicking the “Add to Cart” button on the product detail page.
The cart can be viewed and modified by clicking the cart icon on the right side of the Website. Quantities can be adjusted, and items can be removed from the cart (“Remove”).
After finalizing the contents of the cart, the Customer must click on the “Checkout” button and either log in or register to place the order. After this, the Customer can choose the delivery method and enter billing and shipping details.
After all required data is entered and the delivery method selected, the Customer can proceed by clicking “Continue” to choose the payment method.
After selecting the payment method, clicking “Pay” leads to a summary page where the Customer can review, modify, or confirm billing and shipping addresses, choose payment and delivery methods, and leave comments.
The order is submitted by clicking “Finalize Order,” which constitutes an offer and a binding payment obligation by the Customer.
Online card payments are processed through the Barion system. The merchant does not have access to card data. Barion Payment Zrt. is under the supervision of the Hungarian National Bank, license number: H-EN-I-1064/2013.
4. CORRECTION
OF DATA ENTRY ERRORS
5. BINDING OFFER
AND ORDER CONFIRMATION
5.1. The Service Provider shall confirm the receipt of the Customer's submitted offer (order) without delay, via an automatic confirmation email, within 48 hours at the latest. This confirmation email contains:
- The Customer’s data provided during registration or purchase (e.g., billing and shipping information),
- The order ID,
- The order date,
- A list of the ordered products, quantities, and individual prices,
- The shipping cost,
- And the total amount payable.
This confirmation email only informs the Customer that the order has been received by the Service Provider.
5.2. The Customer shall not be bound by their offer if the confirmation is not received from the Service Provider within 48 hours.
5.3. If the Customer notices any errors in the confirmation email, they must notify the Service Provider within 1 day.
5.4. The order constitutes a contract concluded electronically, which is governed by the Hungarian Civil Code of 2013 (Act V), the Electronic Commerce Act (Act CVIII of 2001), and the relevant EU directive (Directive 2011/83/EU of the European Parliament and Council), and the Government Decree 45/2014 (II.26.) on contracts between consumers and businesses.
A szerződés a fogyasztó és a vállalkozás közötti szerződések részletes szabályairól szóló 45/2014 (II.26.) Korm. rendelet hatálya alá tartozik, és szem előtt tartja a fogyasztók jogairól szóló Európai Parlament és a Tanács 2011/83/EU irányelvének rendelkezéseit.
6. SHIPPING
AND PAYMENT TERMS
6.1. The Service Provider delivers the ordered and requested-to-be-delivered product to the address specified by the Customer via a courier service, under the conditions stated on the "Shipping and Payment Terms" page.
The Service Provider reserves the right to change the shipping fees, which come into effect upon their appearance on the Website. Such changes do not affect the price of already placed orders.
6.2. After the order is deemed fulfillable, the Service Provider allows the Customer to choose a preferred time window for delivery. This does not mean a specific delivery time but rather a general interval. Delivery for a precise hour cannot be guaranteed.
6.4. Services ordered via the Website will be fulfilled at the location specified in the order confirmation sent by email.
6.5. Customers can learn about the available payment and delivery options on the "Shipping and Payment Terms" page.
7. RIGHT OF WITHDRAWAL
The provisions in this section apply exclusively to natural persons acting outside their profession, business, or trade who purchase, order, receive, or use goods, or are recipients of any commercial communication or offer related to the goods (hereinafter: “Consumer”).
The Consumer has the right to withdraw from the purchase contract without justification within fourteen (14) days from:
(a) receiving the product,
(b) in the case of multiple items delivered separately: receiving the last item,
(c) in the case of a product consisting of multiple lots or pieces: receiving the last lot or piece,
(d) in the case of a product delivered regularly over a defined period: receiving the first delivery,
The Consumer also has the right to withdraw between the date the contract is concluded and the date the product is received.
Withdrawal is not permitted in the following cases: sealed audio or video recordings or software where the seal has been broken after delivery; non-prefabricated goods made based on the Consumer’s instructions or explicitly personalized items.
7.1 PROCEDURE FOR EXERCISING
THE RIGHT OF WITHDRAWAL
7.1.1. If the Consumer wishes to exercise their right of withdrawal, they must send a clear statement of this intent (e.g., via post or email) to the Service Provider using the contact details provided at the beginning of these GTC.
Fogyasztó határidőben gyakorolja elállási jogát, ha a fent megjelölt határidő lejárta előtt elküldi elállási nyilatkozatát a Szolgáltató részére.
7.1.2. The withdrawal deadline is met if the Consumer sends the statement before the 14-day period expires.
7.1.3. The Service Provider will confirm receipt of the withdrawal notice via email without delay.
7.1.4. A withdrawal statement is deemed submitted in time if the Consumer sends it within 14 calendar days (even on the 14th day).
7.1.5. In the case of postal notifications, the postmark date will be considered; for email notifications, the sending date/time of the email will be taken into account.
It is recommended to send the letter via registered mail to ensure proof of the dispatch date.
7.1.6. In the event of withdrawal, the Consumer must return the product to the Service Provider without undue delay and in any case no later than 14 days after notifying the Service Provider of the withdrawal.
7.1.7. The deadline is considered met if the product is dispatched (e.g., posted or handed over to a courier) before the 14-day period expires.
7.1.8. The cost of returning the product to the Service Provider is borne by the Consumer unless the Service Provider agrees to cover these costs.
Upon request, the Service Provider may assist in organizing the return shipment; however, the Consumer will bear the cost. The Service Provider will not cover the cost but will provide assistance in organizing the return. Such requests can be directed to customer service.
7.1.9. The Service Provider is not obliged to accept parcels returned with “cash on delivery.” The Consumer will incur no other cost related to the withdrawal aside from return shipping.
7.1.10. If the Consumer withdraws from the contract, the Service Provider will refund all payments made by the Consumer, including delivery fees, within 14 days from receiving the withdrawal notice—except for additional costs incurred by selecting a non-standard delivery method.
The Service Provider may withhold the refund until the returned product is received or until the Consumer provides credible proof of return, whichever comes first.
7.1.11. The refund will be made using the same payment method used in the original transaction, unless the Consumer explicitly agrees otherwise. No extra fee will be charged for the refund.
7.1.12. The Consumer is only liable for diminished value of the product if it results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
7.1.13. If the Consumer exercises their termination right after the start of service provision, they must reimburse the Service Provider’s reasonable costs.
7.1.14. The Service Provider may claim compensation for any diminished value resulting from excessive use and for reasonable costs if the Consumer terminates the contract after requesting service provision to begin before the withdrawal deadline.
8. WARRANTY
8.1. Statutory Warranty
8.1.1. The Service Provider is obliged to provide warranty for its products in accordance with the Hungarian Civil Code and Government Decree No. 151/2003 (IX. 22.), which means that within the warranty period, the Service Provider can only be exempted from liability if it proves that the defect was caused by improper use of the product.
8.1.2. The warranty period begins with actual performance—i.e., when the product is delivered to the Customer, or if installation is performed by the Service Provider or its agent, on the day of installation.
Durable consumer goods listed in the annex of the aforementioned government decree are subject to a mandatory one-year warranty. The decree applies only to new products sold under consumer contracts within the territory of Hungary and listed in the annex.
The warranty does not cover any defect that arises after delivery, such as:
- improper installation (unless performed by the Service Provider or its agent, or due to errors in the installation manual),
- misuse or failure to follow usage instructions, - incorrect storage, improper handling, or damage.
In case of a defect covered by warranty, the Customer is entitled to:
- primarily request repair or replacement, unless such fulfillment is impossible or would impose disproportionate additional costs on the Service Provider, considering the value of the product, the severity of the breach, and the inconvenience caused to the Customer;
- if repair or replacement is not undertaken, cannot be completed in due time, or the Customer no longer has interest in repair or replacement, the Customer may request a proportional reduction in price, have the product repaired at the Service Provider’s expense, or withdraw from the contract. Withdrawal is not applicable in case of minor defects.
If the Customer exercises the right to replacement within three working days of purchase (or installation) due to a fault that prevents normal use, the Service Provider must replace the product.
Repairs or replacements must be completed within a reasonable time frame, taking into account the product’s nature and intended use. The Service Provider must aim to complete the process within 15 days.
Only new parts may be used during repair.
The warranty period is extended by the time the Customer cannot use the product due to repair. In case of replacement or repair, the warranty for the replaced/repaired product (or part) restarts.
8.1.3. The Service Provider bears all costs related to warranty services.
8.1.4. The Service Provider is exempt from warranty obligations only if it proves the defect occurred after delivery.
8.1.5. The Customer cannot assert both warranty and statutory (defect) liability simultaneously for the same defect. Nevertheless, the rights from warranty are independent of the rights detailed under Sections 9.1 and 9.2.
8.1.6. The warranty does not affect the Customer’s legal rights—especially those arising from liability for defects and product warranty or for damages.
8.1.7. In case of any dispute that cannot be resolved amicably, the Customer may initiate a proceeding with a Conciliation Body, as detailed in section 12.2.
8.2. Voluntary Warranty
8.2.1. The Service Provider may offer a longer warranty period (guarantee) for certain products than required by law, as specified on the Website or product page. The exact duration will be provided at the latest upon delivery, either on the warranty certificate or in writing.
9. LIABILITY FOR DEFECTS
9.1. Defect Liability
9.1.1. In the case of defective performance by the Service Provider, the Customer may assert a defect liability claim. For consumer contracts, the Customer may assert the claim within 2 years from the date of receipt for defects that existed at the time of delivery. After this two-year limitation period, the Customer loses this right
9.1.2. For non-consumer contracts, the limitation period is 1 year from receipt.
9.1.3. The Customer may, at their discretion, request repair or replacement unless the chosen remedy is impossible or imposes disproportionate additional costs on the Service Provider compared to another option.
If neither repair nor replacement is feasible or chosen, the Customer may request a proportional price reduction, perform the repair at the Service Provider’s expense, or ultimately withdraw from the contract. Withdrawal is not possible in case of minor defects.
9.1.4. The Customer may switch from one asserted right to another, but must bear the cost of such a change unless it was justified or caused by the Service Provider.
9.1.5. The Customer must report the defect without delay, but no later than two months after discovering it.
9.1.6. The Customer may enforce the defect liability claim directly against the Service Provider.
9.1.7. Within six months of delivery, the defect must be presumed to have existed at the time of delivery, unless proven otherwise by the Service Provider. The Customer only needs to prove that the product was purchased from the Service Provider (e.g., invoice or invoice copy).
Ilyen esetben a Szolgáltató csak akkor mentesül a szavatosság alól, ha ezt a vélelmet megdönti, vagyis bizonyítja, hogy a termék hibája a az Ügyfél részére történő átadást követően keletkezett. Amennyiben a Szolgáltató bizonyítani tudja, hogy a hiba oka az Ügyfélnek felróható okból keletkezett, nem köteles az Ügyfél által támasztott szavatossági igénynek helyt adni.
A teljesítéstől számított hat hónap eltelte után azonban már az Ügyfél köteles bizonyítani, hogy az általa felismert hiba már a teljesítés időpontjában is megvolt.
9.1.8. If the Customer’s claim only affects a part of the product, the defect liability applies solely to that part.
9.2. Product Warranty
9.2.1. In case of a defect in a movable item, the Customer qualifying as a consumer may choose to assert either defect liability or product warranty.
9.2.2. The same defect cannot serve as the basis for both claims simultaneously.
Termékszavatossági igény eredményes érvényesítése esetén azonban a kicserélt termékre, illetve kijavított részre vonatkozó kellékszavatossági igényét az Ügyfél a gyártóval szemben érvényesítheti.
9.2.3. Under a product warranty, the Customer may only request repair or replacement. The burden of proving the defect lies with the Customer.
9.2.4. A product is considered defective if it does not meet the legal quality standards at the time of marketing or lacks the properties described by the manufacturer.
9.2.5. The product warranty claim must be enforced within two years from the date the product was marketed by the manufacturer. After this, the right expires. The defect must be reported without delay, within two months of discovery at the latest.
A hiba felfedezésétől számított két hónapon belül közölt hibát késedelem nélkül közöltnek kell tekinteni. A közlés késedelméből eredő kárért a fogyasztó felelős.
9.2.6. The product warranty claim can be enforced against the manufacturer or distributor (i.e., the Service Provider).
9.2.7. According to the Civil Code, the manufacturer includes both the producer and the distributor.
9.2.8. The manufacturer or distributor is exempt from liability if it can prove that:
• the product was not manufactured or distributed within its business activity,
• the defect was not recognizable given the current state of science and technology at the time of marketing, or
• the defect resulted from the application of a law or binding authority regulation.
9.2.9. The manufacturer or distributor must prove only one of the above to be exempt from liability.
10. LIABILITY
10.1. The information available on the Website has been uploaded in good faith; however, it serves informational purposes only, and the Service Provider does not assume responsibility for the accuracy or completeness of the information.
10.2. The Client uses the Website at their own risk and acknowledges that the Service Provider is not liable for any material or non-material damages arising from the use, except for liability due to intentional misconduct, gross negligence, criminal acts, or breaches of contract that harm life, physical integrity, or health.
10.3. The Service Provider excludes all liability for the behavior of users of the Website.
The Client is fully and solely responsible for their own behavior; in such cases, the Service Provider fully cooperates with the competent authorities to investigate violations.
10.4. The service pages may contain links that lead to other service providers' websites. The Service Provider is not responsible for the data protection practices or other activities of these service providers.
10.5. The Service Provider is entitled, but not obliged, to monitor content that may be made available by Clients during the use of the Website, and is entitled, but not obliged, to look for signs indicating illegal activity in the published content.
10.6. Due to the global nature of the Internet, the Client agrees to act in accordance with the relevant national laws when using the Website.
If any activity related to the use of the Website is not permitted under the laws of the Client's country, the Client is solely responsible for such use.
10.7. If the Client notices any objectionable content on the Website, they must immediately notify the Service Provider. If the Service Provider, acting in good faith, finds the notification justified, it is entitled to promptly delete or modify the information.
11. COPYRIGHTS
11.1. The Website is protected by copyright.
The Service Provider is the copyright holder or authorized user of all content displayed on the Website and during the provision of services accessible through the Website: any copyrighted works or other intellectual creations (including, among others, all graphics and other materials, the layout and editing of the Website interface, the software and other solutions used, ideas, implementations).
11.2. Saving or printing the content of the Website or parts thereof onto physical or other data carriers for private use is permitted only with the prior written consent of the Service Provider.
Use beyond private use—such as storage in a database, transmission, making it available for download or public access, commercial distribution—is only possible with the prior written permission of the Service Provider.
11.3. Beyond the rights explicitly defined in these Terms and Conditions, registration, use of the Website, or any provision of these Terms and Conditions does not grant the Client any right to use or exploit any trade name or trademark displayed on the Website.
Apart from the display resulting from the proper use of the Website, the necessary temporary reproduction, and private copying, these intellectual creations may not be used or exploited in any other form without the prior written permission of the Service Provider.
12. COMPLAINT HANDLING
OPTIONS
12.1. Complaint Management
The Client may submit consumer complaints related to the product or the activities of the Service Provider through the following contact details:
Customer Service
• Customer Service Hours: Monday – Friday 09:00 – 17:00
• Email: travellingfoxdesign@gmail.com
The Client may submit consumer complaints related to the product or the activities through the contact details specified in point 12.1.
According to applicable laws, the Service Provider investigates oral complaints (in-store) immediately and remedies them as necessary, if the nature of the complaint allows
If the Client disagrees with the handling of the complaint or if the immediate investigation of the complaint is not possible, the Service Provider records the complaint and its position on it in a report, and provides a copy to the Client in the case of an in-person oral complaint, or sends it to the Client along with the substantive response in the case of a telephone complaint, and proceeds according to the provisions regarding written complaints.
The Service Provider records telephone complaints under the previous order identification number, which helps in tracking the complaint.
The Service Provider must investigate and respond substantively to written complaints within thirty days of receipt and ensure that the response reaches the Client. If the Service Provider rejects the complaint, it must justify its position in the substantive response.
The Service Provider must retain the report of the complaint and a copy of the response for five years.
The Service Provider accepts objections submitted by the Client through the direct contact details provided in point 12.1 during customer service hours.
12.2. Other Legal Remedies
If the consumer dispute between the Service Provider and the Client is not resolved through negotiations, the Client has the following legal remedies:
• Filing a complaint with consumer protection authorities.
If the Client detects a violation of consumer rights, they may file a complaint with the consumer protection authority competent according to their place of residence. After evaluating the complaint, the authority decides on conducting a consumer protection procedure.
• Conciliation Board.
For the out-of-court, peaceful settlement of consumer disputes related to the quality, safety, and application of product liability rules of products, as well as the conclusion and performance of the contract, the Client may initiate proceedings at the conciliation board operating alongside the professional chamber competent according to the Service Provider's registered office.
In the application of the rules for the Conciliation Board, the following entities are also considered consumers: civil organizations, churches, condominiums, housing cooperatives, micro, small, and medium-sized enterprises that purchase, order, receive, use goods, or are recipients of commercial communications or offers related to goods.
Contact details of the Budapest Conciliation Board:
• 1016 Budapest, Krisztina krt. 99. III. em. 310.
• Mailing address: 1253 Budapest, Pf.: 10.
• Email: bekelteto.testulet@bkik.hu
• Fax: 06 (1) 488 21 86
• Phone: 06 (1) 488 21 31
– Judicial proceedings. The Client is entitled to enforce their claim arising from the consumer dispute before a court in civil proceedings under the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
13. OTHER PROVISIONS
13.1. The Travelling Fox Design online store operates on a Linux/PHP-based information system with an adequate level of security; its use does not pose a risk. However, we recommend taking the following precautions: use antivirus and spyware protection software with updated databases, and install security updates for the operating system.
Purchasing on the Website implies that the Client is aware of the technical and technological limitations of the Internet and accepts the potential for errors associated with the technology.
13.2. The Service Provider fulfills orders in its retail stores and online store only for quantities intended for household use.
13.3. The Service Provider is entitled to unilaterally amend the provisions of these Terms and Conditions at any time. The Service Provider shall inform users of the modifications via email prior to them taking effect. Upon the entry into force of the modifications, registered users must explicitly accept them when logging into the website in order to continue using it.
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